JOB SATISFACTION MEDIATES THE EFFECT OF ORGANIZATIONAL COMMITMENT AND WORK MOTIVATION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Azzahra Astiana Putri; Melitina Tecoalu

doi:10.30998/jabe.v12i4.4190

Authors

Azzahra Astiana Putri Krida Wacana Christian University Author
Melitina Tecoalu Krida Wacana Christian University Author

DOI:

https://doi.org/10.30998/jabe.v12i4.4190

Keywords:

Job Satisfaction, Non-Medical Employees, Organizational Citizenship Behavior, Organizational Commitment, Work Motivation

Abstract

Organizational Citizenship Behavior (OCB) plays a critical role in sustaining the effectiveness of healthcare organizations, particularly among non-medical employees who manage administrative and support functions. This study aims to analyze the effect of Organizational Commitment and Work Motivation on Organizational Citizenship Behavior (OCB) with Job Satisfaction as a mediating variable among 104 non-medical employees of RS Panti Wilasa “Dr. Cipto” Semarang. A quantitative cross-sectional design was employed, with data collected via structured questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) through SmartPLS 3.0. All seven hypotheses were supported: organizational commitment and work motivation each significantly and positively affect OCB and job satisfaction; job satisfaction significantly affects OCB; and job satisfaction partially mediates both the commitment-OCB and motivation-OCB relationships. The model explains 63.7% of variance in OCB (R² = 0.637) with strong predictive relevance (Q² = 0.840). These findings suggest that hospitals can enhance employee OCB by strengthening organizational commitment, improving motivational conditions, and cultivating a work environment that supports job satisfaction among non-medical staff.

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Author Biography

Melitina Tecoalu, Krida Wacana Christian University

Faculty of Economics and Business

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