Complaints and Appeals Policy

1. Principles

Jurnal Desain accepts substantiated complaints and editorial appeals concerning its editorial processes, peer review, publication ethics, published content, fees, professional conduct, or other legitimate publishing matters. Cases are managed fairly, impartially, confidentially, and without retaliation.

2. Editorial Appeals

An author may appeal a decision by submitting a reasoned written explanation of a material factual, procedural, ethical, or evaluative concern. An appeal should identify the manuscript, the decision being appealed, the specific grounds, and supporting evidence where available. Disagreement with reviewers alone is not sufficient grounds for a new review.

3. Complaints

Complaints may concern procedural errors, inappropriate conduct, conflicts of interest, publication-ethics matters, author fees, misconduct allegations, or post-publication concerns. The complainant should provide sufficient factual information to permit an appropriate assessment.

4. Submission Channel

Written complaints and appeals may be sent to the Editorial Office at desain.jurnal@gmail.com. Authors may also use the relevant OJS Discussion channel where appropriate. Sensitive information should be shared only through channels authorized by the journal.

5. Independent Handling

The Editor-in-Chief or another suitable editor evaluates the matter. Where the person handling the matter has a material conflict or was directly involved in the contested action, the case should be referred to an uninvolved qualified editor or appropriate institutional representative. The journal may request evidence or clarification from the relevant parties.

6. Outcomes

The journal may uphold the original decision, correct an administrative error, undertake further editorial assessment, request an additional independent evaluation, initiate ethics investigation, or take appropriate post-publication action. The Editorial Office will communicate the outcome and its rationale at an appropriate level of detail, while protecting confidential editorial material.

7. Records and Limitations

Relevant complaints, appeal submissions, and responses may be retained in the internal editorial record. Appeals do not guarantee reversal of a decision or acceptance. The journal may decline repetitive or abusive submissions that provide no new substantive grounds, while retaining appropriate routes for credible new evidence.